PickleballGalaxy Q&AAnswer
Oct 30, 2024 - 06:44 AM
PickleballGalaxy's Shoe Return Policy
We want you to love your new shoes! To ensure a smooth return process, please follow these guidelines:
- Original Condition: Shoes must be returned in the same condition in which they were received. THAT INCLUDES:
- All original tags attached
- Packaging, including boxes and any protective materials
- Accessories, such as extra laces or insoles, if included with your purchase
- Indoor Try-On: You’re welcome to try your shoes on indoors! To maintain their condition:
- Please only wear them on a clean, dry surface
- Avoid any outdoor use or exposure to dirt, moisture, or harsh conditions
- Signs of Use: For Shoes to qualify for a return:
- Shoes must show no visible signs of wear or damage. This includes scuff marks, creases, or any alteration to the shoe
- Any footwear that appears to have been worn outside or shows signs of use will be denied return.
- Secure Packaging: Please package the shoes securely in their original box. Then, place that box inside a sturdy shipping box to protect it during transit. This helps prevent damage and ensures the shoes remain in pristine condition for resale.
- Avoid Direct Labeling: We kindly ask that you do not tape, write on, or place shipping labels directly on the original shoe box. This helps us maintain the quality of the box for future customers.
- Surcharge for Improper Packaging: If the original shoe box is used as the outer shipping box, a surcharge of [10%] will be applied. This surcharge will be deducted from your refund.
- Return Process: Once you’ve packaged the shoes appropriately, include a copy of your receipt or order confirmation inside the shipping box to expedite the return process.
- Return Shipping Costs: If your return is denied due to signs of use, the shoes will be shipped back to you at your expense.
- Refund Processing: Once we receive your returned shoes and verify their condition, your refund will be processed to your original payment method within [4] business days.
- Questions?: If you have any questions about your return, feel free to reach out to our customer service team. We're here to help!
Send all returns to:
PickleballGalaxy
Attn: Returns/Exchanges
606 Pierce Rd
Clifton Park, NY 12065
