PickleballGalaxy Q&AAnswer
Nov 22, 2024 - 12:10 PM
We know how important it is to find the perfect paddle! That’s why we offer a 30-day return window. If your paddle doesn’t meet your needs or feel just right, you can easily send it back for a refund or exchange—no need to call ahead.
***This return period allows you to enjoy using the paddle after purchase, but it’s NOT meant for trying out multiple options with the intent to return. If you're interested in exploring different/multiple paddles, we kindly ask you to check out our Demo Program . We want to ensure a fair process, so please note that we may deny returns in cases of policy misuse, including:
- Purchasing multiple paddles and returning most or all of them used
- Excessive returns of used paddles within a 12-month period
- Significant wear or damage within the 30-day period
- Returning paddles with signs of misuse: Submitting returns that show evidence of being used inappropriately or for unintended purposes
We want to make returns and exchanges as easy as possible for you! Here’s how it works:
- Simple Returns: No need to call us or request a return authorization number. Just send your items back using any trackable shipping method, and hold on to the tracking number. We don’t charge restocking fees!
- Fast Processing: We’ll process your return or exchange within 3-5 business once we receive it. If we have any questions, we’ll reach out to you directly.
- For the sake of expediency: We invite you to send your item in as a return and place a new order for your desired items. This results in you getting your gear you want quicker! We are happy to offer returns + reorders as well as exchanges. Whichever suits you better
You can return any equipment within 30 days of receiving your order, as long as it meets our return requirements/conditions (See below). Just pack the item(s) along with a copy of your invoice or a note with your name, address, phone number, and how you’d like us to process the return (refund or exchange).
We’ll refund you the full cost of the item, minus any original shipping charges and any upgrades (e.g., regripping, protection tape). If you received free items with your purchase, these must also be returned, or you will be charged for them.
Shipping: Customers are responsible for return shipping. We accept FedEx, UPS, and USPS. Please ship your item using a trackable shipping method (and save your tracking number). PickleballGalaxy is not responsible for items lost or damaged in shipping back to us.
If you do not have access to an economical ship method; please reach out to us at [email protected]. We may be able to provide a shipping label and deduct the cost from your return.
For exchanges, the value of the returned item(s) will be applied toward your new purchase, and you’ll just need to cover the shipping for the new item.
