Frequently Asked Questions

What is PickleballGalaxy's return policy?

You can View Our Return Policy Details Here

How Do I submit a Paddle for Warranty

The warranty period varies between manufacturers. Please View Warranty Return Details for the warranty process.

How do I find the right paddle?

There are many factors to take into account when purchasing a paddle and we know it can be overwhelming.

Visit our Pickleball Paddle Selection Guide and our Pickleball Paddle Comparison Chart to help narrow it down.

What are your Shipping Times?

PickelballGalaxy.com ships from 606 Pierce Rd, Clifton Park NY, 12065. Our Store Hours are Monday - Friday 9:00am - 5:00pm ET. PickleballGalaxy offers Free shipping on all orders over $69 shipped to the contiguous US. We ship out all our orders the same day they are placed Monday - Friday before 2pm E.T. Bag Embroidery can take an extra business day. View Shipping Details

What is the difference between Indoor Court Shoes and Outdoor Court Shoes?

Indoor Court shoes have a non marking rubber gum sole for use on gym floors such as basketball or racquetball courts. Outdoor court shoes have a harder rubber sole used on surfaces such as tennis courts.

Can I request an exact weight for a paddle?

Yes. When you place your order you will receive a confirmation email. Respond to that email with the paddle weight you want and we will ship a paddle matching your requested weight.