PickleballGalaxy's Return/Exchange Policy

We want to make returns and exchanges as easy as possible for you! Here’s how it works:

1. Simple Returns: No need to call us or request a return authorization number. Just send your items back using any trackable shipping method, and hold on to the tracking number. We don’t charge restocking fees!
2. Fast Processing: We’ll process your return or exchange within 3-5 business once we receive it. If we have any questions, we’ll reach out to you directly.
3. For the sake of expediency: We invite you to send your item in as a return and place a new order for your desired items. This results in you getting your gear you want quicker! We are happy to offer returns + reorders as well as exchanges. Whichever suits you better

You can return any equipment within 30 days of receiving your order, (For the Holiday Season the return period is extended to 1/31/25) as long as it meets our return requirements/conditions (See below). Just pack the item(s) along with a copy of your invoice or a note with your name, address, phone number, and how you’d like us to process the return (refund or exchange).

We’ll refund you the full cost of the item, minus any original shipping charges and any upgrades (e.g., regripping, protection tape). If you received free items with your purchase, these must also be returned, or you will be charged for them.

Shipping: Customers are responsible for return shipping. We accept FedEx, UPS, and USPS. Please ship your item using a trackable shipping method (and save your tracking number). PickleballGalaxy is not responsible for items lost or damaged in shipping back to us.

If you do not have access to an economical ship method; please reach out to us at [email protected]. We may be able to provide a shipping label and deduct the cost from your return.

For exchanges, the value of the returned item(s) will be applied toward your new purchase, and you’ll just need to cover the shipping for the new item.

PickleballGalaxy's Shoe Return Policy

We want you to love your new shoes! To ensure a smooth return process, please follow these guidelines:

1. Original Condition: Shoes must be returned in the same condition in which they were received. THAT INCLUDES:
• All original tags attached
• Packaging, including boxes and any protective materials
• Accessories, such as extra laces or insoles, if included with your purchase
2. Indoor Try-On: You’re welcome to try your shoes on indoors! To maintain their condition:
• Please only wear them on a clean, dry surface
• Avoid any outdoor use or exposure to dirt, moisture, or harsh conditions
3. Signs of Use: For Shoes to qualify for a return:
• Shoes must show no visible signs of wear or damage. This includes scuff marks, creases, or any alteration to the shoe
• Any footwear that appears to have been worn outside or shows signs of use will be denied return.
4. Secure Packaging: Please package the shoes securely in their original box. Then, place that box inside a sturdy shipping box to protect it during transit. This helps prevent damage and ensures the shoes remain in pristine condition for resale.
5. Avoid Direct Labeling: We kindly ask that you do not tape, write on, or place shipping labels directly on the original shoe box. This helps us maintain the quality of the box for future customers.
6. Surcharge for Improper Packaging: If the original shoe box is used as the outer shipping box, a surcharge of [10%] will be applied. This surcharge will be deducted from your refund.
7. Return Process: Once you’ve packaged the shoes appropriately, include a copy of your receipt or order confirmation inside the shipping box to expedite the return process.
8. Return Shipping Costs: If your return is denied due to signs of use, the shoes will be shipped back to you at your expense.
9. Refund Processing: Once we receive your returned shoes and verify their condition, your refund will be processed to your original payment method within [4] business days.
10. Questions?: If you have any questions about your return, feel free to reach out to our customer service team. We're here to help!

Send all returns to:

PickleballGalaxy
Attn: Returns/Exchanges
606 Pierce Rd
Clifton Park, NY 12065